Terms of Service

Introduction

Welcome to The Star Inn online store, accessible via www.itsthestar.com (“Website”). These Terms of Service (“Terms”) govern your use of our Website and the services offered, including the purchase of goods. By using our Website, you agree to these Terms.

Please read these Terms carefully. If you do not agree, please do not use our Website.

1. Eligibility

To use this Website, you must:

  • Be at least 18 years old.

  • Provide accurate and complete information when creating an account or placing an order.

2. Orders and Payments

2.1 Placing an Order

When you place an order on our Website, you agree to provide accurate, current, and complete information. All orders are subject to acceptance and availability.

2.2 Payment

Payment must be made at the time of order. We accept [list payment methods]. All transactions are processed securely.

2.3 Pricing

All prices are listed in [currency] and include applicable taxes unless stated otherwise. Prices and availability may change without notice.

3. Shipping and Delivery

3.1 Delivery Areas

We deliver to [list delivery areas or specify "UK only"].

3.2 Delivery Times

Estimated delivery times are provided at checkout. While we strive to meet these timelines, we are not liable for delays due to unforeseen circumstances.

3.3 Delivery Charges

Shipping costs will be displayed at checkout and added to the total order cost.

4. Returns and Refunds

4.1 Returns

We accept returns for eligible products within [number] days of delivery, provided they are unused, in their original condition, and with proof of purchase.

4.2 Refunds

Refunds will be processed within 14 days of receiving the returned item. Shipping costs are non-refundable.

4.3 Non-Returnable Items

Certain items, such as perishable goods, personalized items, or opened products, are not eligible for returns.

5. User Accounts

5.1 Account Creation

You may create an account to access certain features. You are responsible for maintaining the confidentiality of your account information.

5.2 Account Termination

We reserve the right to suspend or terminate accounts at our discretion if these Terms are violated.

6. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.

  • Engage in fraudulent transactions.

  • Disrupt or interfere with the Website’s functionality.

7. Intellectual Property

All content on the Website, including text, images, logos, and graphics, is the property of [Your Pub Name] or licensed to us. You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website.

  • Our liability for any direct damages is limited to the total amount paid by you for the specific transaction giving rise to the claim.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses arising from your use of our Website or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England.

11. Changes to Terms

6.0 Mobile Terms of Service

The Star Inn Waldron mobile message service (the "Service") is operated by September Star Investments Limited (“September Star Investments Limited”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to September Star Investments Limited’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of September Star Investments Limited through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with September Star Investments Limited. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to StarInn or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other September Star Investments Limited mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to StarInn or email simon@thestarinnwaldron.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@thestarinnwaldron.co.uk

Address: FAO of the DPO, The Star Inn, Whitehorse Lane, Waldron, East Sussex, TN21 0RA. 

Effective Date: 01/01/2024

Last Updated: 07/09/2025